We value your custom and this information is here to help you with your shopping experience.

Online Shopping

Currently the website is does not offer online shopping. The Online Shop holds all our current products and ranges for you to browse and place a click and collect order to collect in store. If A price is incorrect on the website, we reserve the right to amend this to the correct price before a sale is processed. You are also within your right to withdraw from the sale should the price change.

To purchase products please visit us at our shop: 10 Peacock Square, Blenheim Way, Northfields Industrial Estate, Market Deeping, Lincolnshire, PE6 8LW.

Returns & Faulty Goods

We’d like you to be happy with everything you buy from us. However if you change your mind you can return the product with your proof of purchase within 30 days, and we’ll happily offer a replacement or refund.

After 30 days you will be eligible for an exchange or credit note only.

Unless a product is faulty it must be returned in as new condition with all the packaging.

If you are unable to find your receipt and you used your Loyalty Card with your purchase, we can search for your transaction in your Loyalty account for up to 30 days after your purchase. We can then offer you a refund without needing your receipt.

If you’ve changed your mind about your product, can’t find your receipt and didn’t use your Loyalty card with your purchase, we may offer to exchange the product for another product of the same value, or issue a credit note. This will be at the discretion of the Store Manager.

If the product is now on sale and you do not have proof of purchase your exchange or credit note will be for the current sale value.

After 30 days no returns will be accepted unless the item is faulty.

This doesn’t affect your legal rights.

Loyalty Card

Your loyalty card earns 1 point for every £1 that you spend in store. These points are automatically saved on your loyalty card and can be spent anytime in store. You are automatically subscribed to our newsletter when you sign up for a card, you can unsubscribe at any time.

Loyalty points have no cash alternative.

If you haven’t used your loyalty card in store within a 12 month period then it will automatically be removed from our system along with any points accumulated, these will not be added back to your account should you start a new card.

We run a monthly prize draw in which you can win a £30 voucher, £20 voucher or £10 voucher to spend in store. You must be a subscriber to the newsletter and have used your loyalty card within the last 120 days in store to be entered into the monthly prize draw. You will be emailed directly if you have won, you must claim your prize within 14 days, if you do not wish to spend your voucher immediately then the points will be added to your loyalty card. No cash alternative.

You can check your points balance at any time via the login page on the website.

Please remember to supervise your pets at ALL TIMES with treats, toys and anything that can potentially be ingested.

Check harnesses, collars & leads regularly for signs of wear and damage, stop using immediately if any damage is found as this will affect the integrity of the product.

It is the responsibility of the pet owner to ensure the correct use and supervision of all products.